okbe's Privacy Policy

Information You Provide Directly

When you create an account or use our services on the platform, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport details (for age verification)
• Payment method details (bKash, Nagad, Rocket, or bank account)
• Address and postal code

Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Page visit logs and session duration
• Referral URL and search keywords
• Data from cookies and similar tracking technologies

Transaction & Gaming Information

Information that is naturally generated while using our services:

• Deposit and withdrawal history
• Betting and gaming activity logs
• Bonus claim and wagering completion records
• Support team communication history

Identity Verification Information (KYC)

To ensure a safe environment and prevent money laundering, we may verify your identity:

• Photo of a government-issued identity document
• Selfie or portrait photo (if required)
• Proof of residence (such as a utility bill)
• Proof of ownership of payment method

For Service Operations

okbe processes your information for the following legitimate purposes:

• To create and manage your account and verify your identity
• To accept deposits, process withdrawals, and complete financial transactions — payment methods include bKash, Nagad, Rocket, and bank transfer
• To provide and manage bonuses and promotional offers
• To ensure the security and fairness of gaming services
• To enforce our responsible gaming policies
• To provide customer support and resolve complaints
• To improve our service quality and develop new features
• To comply with applicable laws and regulations

Technical Security Measures

okbe applies industry-standard technical and organisational measures to protect your personal information. Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data transmitted between your browser and our servers secure.

Sensitive information stored on our servers is protected by strong encryption algorithms. We conduct regular security audits and quickly address any identified vulnerabilities.

• 256-bit SSL/TLS encryption technology
• Firewall and intrusion detection systems
• Encryption of data stored on servers (encryption at rest)
• Regular security testing and code reviews
• Two-factor authentication (2FA) support

Retention Policy

okbe retains your personal information only for as long as is necessary to fulfil the relevant purpose or as required by law.

• Account Information: Retained for a minimum of five (5) years after account closure.
• Financial Transaction Records: Retained for up to seven (7) years in accordance with applicable financial regulations.
• KYC Documents: Retained for up to five (5) years after the last transaction.
• Communication History: Support-related conversations are retained for two (2) years.
• Analytics Data: May be retained in anonymised form indefinitely.

Once the retention period has passed, we securely delete or fully anonymise your information so that it cannot be linked to you in any way.

Age Restriction Policy

okbe's services are available only to individuals aged 21 or above. We do not knowingly collect personal information from minors or allow them to use our services.

During the registration process, we review identity documents to verify age. If we find that someone under 21 is using our platform, we will immediately suspend that account and delete all associated information.

If you believe a minor is using our platform, please notify our support team.

Data Transfer Policy

Although our operations are primarily based in Bangladesh, some third-party technology service providers may process data on servers located abroad. For such international data transfers, we ensure that:

• The receiving party complies with appropriate data protection standards
• Necessary contractual safeguards are in place
• The data transfer ensures protection at least equivalent to that described in this policy

We work only with partners who follow trusted and internationally recognised security standards.

Update Notice

okbe reserves the right to modify or update this privacy policy at any time. Before changes take effect, we will:

• Update the "Last Updated" date on this page
• Send a notification to the registered email address for significant changes
• Display a special notice on our website

If you continue using okbe after the updated policy is published, it will be considered that you have accepted the new terms. We therefore recommend that you review this policy periodically.